FAQ

Yes! With very few exceptions, we ship out international orders daily, to amazing, smart, funny people everywhere! We love doing and it and to continue to be amazed by how far and wide Various Keytags has travelled!!

Please note: Customs and Duties may apply. Please see our Shipping & Delivery page for more information.

FREE Domestic shipping is offered via USPS First Class (3-5 Business days), but we also offer Expedited Shipping options with USPS Priority (2-3 Business days) and FedEx Overnight. International shipping is 7-13 Business days via USPS International First Class. We also provide DHL and UPS for international and domestic shipping.

They are amazing. You are smart. Each comes with love and goodness. Some Limited Editions may have a maximum order quantity per person. CARRIERS: International shipping for Limited Editions will only have UPS or DHL options. We have come to this decision as USPS has become increasingly unreliable, and unpredictable with International shipping specifically. Additionally, in the few instances when issues did arise. we have experienced better customer service with these carriers. Also, both UPS and DHL provide reliable tracking and insurance options. MULTIPLE ORDERS: If you place more than one order, your order will be shipped out chronologically, or exactly when each was received and processed. If you have decided to place multiple orders, you can always check your order numbers to see how many orders were processed in the time between one order and another. Please note that we will not offer combined shipping after the fact, so plan accordingly when placing your order(s). IMPORTANT: If your shipping address is not entered in English, we cannot be responsible for any delay or mis-translation created by google translate. Please give your correct address in English at the time of order to avoid any issues. NOTE: These shipping rules have been put in place to make sure everyone gets their items delivered in a timely manner, with as few hitches as possible! If there are any additional questions, please emails us at info@variouskeytags.com and we will happy answer as soon as we are able!

Orders typically ship from the Various Keytags studio in Manhattan next business day from when the order is processed. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped out the following Monday. Please note that during high volume periods (like an edition release or special promotion) our turnaround times may be a bit longer. For domestic orders, USPS delivers shipments in 3-6 business days. For international orders, USPS shipments may take up to 15-21 business days.

You should receive tracking information when you order ships. We make every effort to get it out as quickly as possible to minimize any delays, however... unless you have selected expedited shipping, we are not able to determine an exact delivery time. If your order feels like it is taking longer than expected, you should reach out to your local postal carrier with the tracking information supplied. We really wish we could control delivery as well as the production timeline, but some things are unfortunately out of our hands.

FedEx Standard Overnight shipping is available for domestic orders placed before 4pm EST. Overnight orders placed on Friday will arrive next business day (Monday). Overnight orders placed on the weekend or after 4pm EST or on holidays will be shipped the following business day. Again, we cannot be held responsible for any delays that occur after the carrier has received the shipment. If you provide an incorrect shipping address and your order is returned to sender, you will be responsible for paying the shipping cost required to re-ship your order.

Free shipping is not available for wholesale orders.For all international customers: Title for merchandise shipped internationally will pass to you upon our delivery to the carrier. When ordering from Various Keytags, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. Depending on the destination you may have to pay additional taxes or import duties. Various Keytags will not be held responsible for any additional taxes or duties incurred by your country. Customs policies vary widely from country to country; contact your local customs office for more information.

Yes! We are continually in search of new and better options to minimize our packaging as much as possible. If you do not want your Various Keytag to be individually packaged in its signature re-usable zipper bag, you can simply write it in the notes section that you don’t want any plastic packaging with your order and we will send it bag-free

If you need to cancel your order, please contact us at: orders@variouskeytags.com. Please note that we are only able to honor this request if it has been made before you receive your shipping notification. We accept returns for up to 7 days from your receipt of your purchase. (For all orders shipped without tracking, we reserve the right to use our own delivery date estimation.) To be eligible for a refund, your item must be unused and in the same new condition that you received it. It must also be in the original packaging. Please note: There are no returns on custom orders! To find out if you are eligible for a return, please contact us at orders@variouskeytags.com If your return is approved, a credit will automatically be applied to your credit card or original payment method upon our receipt of your return. Please note that it may take several days or more for the funds to return to your original payment method and varies from bank to bank. You will be responsible for paying the shipping costs required to return your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be not be refunded.When returning an item or items, we recommend you use a trackable shipping service and purchase shipping insurance for the total value of the return. We cannot guarantee that we will receive your return. If the shipping service you select damages or loses the shipment, we cannot process your return or offer you a refund.

Yes! We are always happy to accommodate a few extra characters for you to say exactly what you mean! If your voice is louder than our character count, you can make a special request in the notes section during check out, and if we are able to fit it in, our production team will happily do so!!

Not easily, but… we are working on it! Stay tuned… !!

You can either wish upon a star, or email us at: info@variouskeytags.com for any fanboy or fangirl needs!

We have a very robust wholesale program and are able to work with businesses and events of all scales. If you are interested in finding out more about details and pricing, please email us at: info@variouskeytags.com

Yes. It is possible to do on large quantity wholesale orders with longer lead-times. Because the details and quantity constraints are fairly involved, please email a wholesale representative at: info@variouskeytags.com to inquire.

Yes. It is possible to use a different font that is not our standard VariousType™ on wholesale orders for an additional set-up and testing fee. Please email a wholesale representative at: info@variouskeytags.com to inquire.

Yes. It is also possible to add your one-color logo on wholesale orders for an additional one-time set-up and testing fee. Please note however that not all logos will reproduce at this small scale with our specific engraving process. To assess visual fidelity and legibility, you must first be submit your logo as an .eps or .ai file. Check out our Wholesale pages and/or email us at: info@variouskeytags.com to discuss.

Absolutely. 100% !!

Please note that all of our materials may vary slightly from batch to batch and it is always possible and expected that there may be some surface irregularities from Keytag to Keytag. However, if your Keytag arrives with noticeable scratches or damage, please let us know at: orders@variouskeytags.com.

We use very high-quality materials that are 100% Made in USA, but because of the nature of the manufacturing process, colors may vary from batch to batch. Also, please note that when viewing colors online, all screens will be calibrated slightly differently and may result in color variations from screen to real-life. This is especially true of all our Neon colors, which will be much brighter and more saturated in person!

Yes! However… there are only so many hours in a day, so we are not able to do everything. Still… that being said, we are always open to discussing new collaborations. We have done many in the past, and they have taken many different forms. Let us know what you have in mind at: info@variouskeytags.com